Reference

Our Terms Shape Every Account You Open

When you open an account on tax4d, these terms describe what you can expect from us and what we need from you.

Account rights and limitsPayment & withdrawal rulesData security and disputes
Explore Lobby Read FAQ
tax4d Our Terms Shape Every Account You Open
REACH OUR TEAM

How to Contact Us About Terms Questions

Live Chat Open the chat window in the bottom-right corner of your account lobby.
Email Support Send queries about terms, account closure or withdrawal disputes to [email protected].
Account Settings Log into your account, go to Settings > Account & Terms, and you can…
YOUR DATA & SAFETY

How We Protect Your Account and Information

Data Encryption

All account data, wallet details and payment information are encrypted end-to-end. Your DANA, OVO, GoPay and QRIS credentials are never stored on our servers; payment partners handle tokenised transactions only.

Withdrawal Verification

Before any withdrawal clears to your wallet, we verify your account, match your payout amount to your balance and confirm your payment method. This process takes 5–15 minutes; high-value withdrawals may take up to 1 hour.

Account Security

Your password is hashed and salted. We log every deposit, withdrawal and game session. If you notice unauthorised activity, contact support immediately. We can freeze your account within minutes and review transaction history.

Cookie and Session Policy

We use cookies to keep you logged in, remember your language and payment preferences, and track session activity for fraud prevention. You can clear cookies in your browser settings; you will be logged out on next visit.

Data Retention

Account records, transaction history and communication logs are kept for seven years. After you close your account, we retain minimal data for dispute resolution and regulatory compliance as local law requires.

Request Changes or Deletion

Email [email protected] with 'Data Access Request' or 'Account Deletion' in the subject line. Include your account email. We respond within 10 business days. Account deletion is permanent after 30 days.

Terms & Conditions FAQ

Closing your account withdraws all funds to your payment method within 24 hours and marks your account inactive. Reopening is allowed after 30 days. If you have an active dispute, we hold closure requests until resolution. Contact support to start the process.

Yes. Your account balance and deposit record are backed up daily. If a platform outage occurs, your balance is restored when service returns. Transactions completed before the outage are final. Pending transactions are reversed and funds returned to your wallet within 24 hours.

Check your account transaction history first; most appear as 'Completed' within 15 minutes. If marked 'Failed', the fund returns automatically. If 'Pending' after 2 hours, contact support with your withdrawal ID and payment method. We trace it with DANA, OVO, GoPay or QRIS.

Open a dispute ticket in your account under Settings > Disputes or email [email protected] with your account email, game ID or withdrawal reference and details. We investigate within 5 business days. Outcomes are based on game logs and payment records.

Accounts inactive for 12 months retain their balance but may be flagged for review. We send email reminders at 6 months and 11 months. Logging in resets the counter. After 24 months, we may freeze the account pending legal compliance; contact support to restore access.

Minimum deposit is 10,000 IDR; maximum per transaction depends on your payment method (DANA, OVO, GoPay and QRIS have provider limits, typically 10–50 million IDR). Withdrawals follow the same limits. Daily withdrawal caps may apply; check your account dashboard for your specific tier.

Yes. If someone else accesses your account with your password or email recovery codes, that access is treated as authorised until you report it. Keep your password unique and do not share recovery codes. Report suspected compromises to support immediately for a full security review.

Related Pages

tax4d Indonesia Register tax4d Login About Us tax4d Casino